Buyer support / FAQ
Payment, transport and inspection should never feel ambiguous. Start here, then call us if your question is specific to a vehicle.
Common questions
After the Purchase Agreement is signed, we issue an invoice with secure bank wire instructions. Payment is completed by wire before delivery is scheduled, and your 10-day inspection window opens the moment the vehicle arrives.
You have 10 full days from delivery to inspect the vehicle — drive it, put it on a lift, have your own mechanic go through it. Delivery can also be arranged straight to a mechanic you choose. If it isn't exactly what you agreed to buy, the return terms in your Purchase Agreement cover you at no extra cost.
Contact [email protected] within your inspection window. Our team will coordinate pickup at no transport cost to you and process your refund once the vehicle is returned in its original condition.
Report it to [email protected] during the inspection period so our team can document the concern and explain the next step.
No. Returns within the inspection window are free — we cover the cost of pickup.
The refund is issued within 24 hours after the vehicle arrives back, subject to the condition and terms in the signed purchase agreement.
Nothing further is required. Once your inspection window closes without a return, the sale is final and the vehicle is yours — backed by your 6-month warranty.
Nationwide transport is calculated at $0.80/mile. We confirm the destination and delivery amount before you sign.
Call +1 (307) 228-0513 or email [email protected] — our team is available during business hours to help before or after your purchase.